Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider.

One of the most important advantages of BPO is the way in which it helps increase a company's flexibility. However, several sources have different ways in which they perceive organizational flexibility. Therefore business process outsourcing enhances the flexibility of an organization in different ways.

The next generation of Business Process Outsourcing has emerged as a priority for businesses looking to better options in managing their application portfolios. The first wave offered low-cost, off-shore development labor, but today firms are demanding new, less risky options for applications that are strategic, complex, or mission-critical, while still taking cost into consideration. Outsourcing has moved from a niche technology management tool to a mainstream strategic weapon. Business Process Outsourcing leverages process driven efficiencies in terms of organizational excellence, responsiveness & branding, financial efficiency and customer relationship.

Contours' business process outsourcing (BPO) services combine domain expertise, process skills and technology to deliver world-class process outsourcing.

Contour is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and Business Process Outsourcing Solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. We are an equal-opportunity employer and continue to be regarded for our global people excellence practices.

Contour's state-of-the-art Operations Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At Contour, Customer Service representatives are trained to address the varied needs of geographically disparate communities.

Full Range of Business Process Outsourcing (BPO) Services

Back Office Support Services Contact Center Services
Outsourcing of non-core but sensitive and critical data processing functions to Contour has reduced costs, increased profitability and delivered greater core value & operational excellence to our customers. Contour can be your 'one stop' solution for a wide range of Contact Center Services such as :-

Call Center Operations
Live Chat Support
Email Response Handling
IT Help Desk & Technical Support IT Infrastructure Management
Extend our support services beyond your servers and IT infrastructure by providing your customers and end-users with an IT Help Desk that not only serves as a point of contact but also provides Remote Desktop Support services. Contour’s IT Infrastructure Management Services enable enterprises to focus on their core competencies, lowering the cost of managing IT infrastructure through improved productivity and operational efficiencies.

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Operations Center

301, Diamond Towers, S.D. Road, Secunderabad, AP - 500003,
Phone: +91 40 6458 1805